This page explains what happens to your information when you browse the Ethio Spices catalog, add berbere or mitmita to a cart, or write to us about an order. It covers the data we collect, why we keep it, who else may see it, and how you can ask us to change or delete it.
Last updated: 12 March 2025
When you place an order or send a message, we receive the name, delivery address, email and phone number you enter, along with the blends, pouch sizes and heat level you selected. We also keep the note you attach to a gift set or repeat order so the next batch matches.
Our hosting and analytics tools record basic device and browser details, pages viewed, and cart events such as adding a 250g pouch of shiro powder. Cookies keep your basket intact between visits and help us see which recipe cards and product pages are actually useful.
Order data is used to pack and ship your spices, confirm grind coarseness and harvest notes, and handle returns or replacements. Contact details let us answer questions about a batch or a delivery. Analytics data guides stock planning for seasonal blends like koseret and besobela.
We pass what is necessary to couriers, payment providers, email and form services, and our hosting and analytics vendors. They act on our instructions and are not permitted to use your details for their own marketing. We do not sell customer lists.
Order and invoice records are kept as long as tax and consumer rules require. Messages about a specific batch are held for two years so we can trace a harvest or mill run. Analytics data is aggregated or deleted on a shorter cycle.
You can ask for a copy of your data, request corrections, ask us to delete it, or withdraw consent for analytics at any time. Where GDPR or CCPA applies to you, those rights include portability and the option to opt out of certain processing. Write to us and we will respond within a reasonable period.
Send privacy questions, access requests or deletion requests to the details below. Please include the email or phone number used on the order so we can locate the right record.
We describe our blends, sourcing regions and grind options as accurately as we can. We do not use fake urgency, invented endorsements, borrowed brand names or guarantees of a particular cooking result. If something on the site reads as unclear or misleading, tell us and we will correct it.